Under DHS EAGLE II, B&A Team provides the full range of IT services, technical and management expertise, and solution-related enabling products under Functional Category 1 – Service Delivery, to meet the mission needs of the DHS. The services include:
- Design, Development, Implementation, and Integration: Any and all phases of system design and development through deployment to ensure DHS IT solutions will enable users to meet mission goals and objectives. These efforts include the full range of infrastructure engineering design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, systems design and development, integration, implementation, deployment, connectivity, wiring and cabling.
- Software Design and Development: Any and all phases of software design and development including deployment to ensure DHS applications and databases will enable users to meet mission goals and objectives. These efforts include the full range of software design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, software design and development, coding and testing, production, deployment, implementation, integration, and software application maintenance.
- Operations and Maintenance: Any and all operations and maintenance (O&M) solutions, processes, and procedures necessary to sustain systems within the DHS Enterprise at the highest levels of service and availability consistent with cost, schedule, and performance objectives. These solutions may be required across the DHS Infrastructure, to include, but not limited to, the following operational areas: Help Desk and Field Support Services (e.g., Desk-side support and LAN Administration), Network and Security Operations, and Collaboration Services (e.g., E-mail, Voice, Video Services, Wiring and Cable). This requirement includes the full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions.
CBP TECS Modernization Capabilities:
B&A is providing the technical and management expertise for the TECS Modernization program, through program/project management, architectural oversight, data management, and enterprise application development, incorporating the latest tools and technologies into CBP’s complex IT infrastructure to improve effectiveness and efficiency, reducing cost and time to market. B&A has been working in partnership with PSPD on the design of the modernized data structures and migration strategy since 2006. The normalized data model in the modernized TECS, also known as TECS MOD, eliminates redundant data storage and associated opportunities for errors and inconsistencies while supporting the demanding TECS performance requirements. B&A implemented a comprehensive Data Migration Strategy, which provided a repeatable process for migrating data from legacy Datacom tables to modern Oracle tables. This strategy includes prioritization of legacy tables, identifying table relationships, identifying table attributes, defining Oracle tables, creating ERD/LDM/PDM, creating ETL/CDC specifications, programming the ETL/CDC specifications, and testing the ETL/CDC specifications. Modernized data tables and fields are represented in a consolidated TECS Mod data model and documented in the TECS Mod data dictionary. Using this approach, B&A has successfully migrated over 250 legacy Datacom tables to Oracle as part of TECS Modernization, leveraging Informatica PowerExchange and PowerCenter.
The modernization of TECS is achieved through a series of incremental deliveries, each with a fall back strategy that minimizes risk of mission disruption and ensures continuity of operations. Focusing on the progression to a full SOA architecture where all TECS services are modernized, catalogued, and made available to any end consumer; the delivered modernization approach offers a fully scalable, extensible, and interoperable solution and promotes seamless integration across systems. Reporting and analytic capabilities are also being modernized with the Enterprise Reporting (ER) project, which provides standardized and ad hoc reports through a modernized reporting framework, leveraging Business Objects. Operational data from the modernized online transactional source database (Oracle Exadata) is Extracted, Transformed, and Loaded (ETL), using Informatica, to the Enterprise Data Warehouse where all reporting and analytic processing occurs. All new development initiatives comply with CBP’s Enterprise Target Architecture where Java/J2EE and Oracle are the core platforms, with enhancements being applied to legacy Cobol/CICS and Datacom.
CBP TECS Modernization Technologies
COBOL/CICS/DATACOM to JAVA/ORACLE
Customer Benefits: DHS Program of the Year Finalist (2014)
B&A has a strong track record of success in the modernization efforts at DHS CBP PSPD, moving over 5 billion records to its target environment and on schedule for completion by September 2015. The modernization of TECS has been achieved through a series of incremental deliveries, each with a fall back strategy that minimizes risk of mission disruption and ensures continuity of operations. Focusing on the progression to a full service oriented architecture where all services are modernized, catalogued, and made available to any end consumer, the modernization approach offers a fully scalable, extensible, and interoperable solution. Some examples of measurable success include:
- Business Process Re-Engineering for Secondary Inspection, consolidated multiple legacy systems and automated data entry, resulting in a reduction in total processing time of 2 minutes per transaction, translating into a time savings of 15 to 30 thousand hours per month and a cost savings of approximately $900,000 on a monthly basis
- Screen Replay for User Activity Auditing saved storage and vendor total cost of ownership costs exceeding $40 million
- I94 Arrival / Departure Automation resulted in $20 million in savings annually
- Reduced stove pipe implementations and redundant data storage of pertinent Terrorist Data, saving $2 million in operations, maintenance, and infrastructure costs
- Modernized services and open source integration solutions with the FBI replaced a proprietary solution and reliance upon a single individual to provide maintenance of a highly visible, mission critical interface
- System Availability: 99.81%, including scheduled outages
- Less than 30 seconds data latency 99.89% of the time
- Less than 1 second query response time 99.91% of the time
- Legacy Business Process Results mimicked in the Modern Target environment achieved 99.9% accuracy with approved exceptions
B&A PeopleSoft Capabilities:
B&A has teamed with clients at U.S. Census, Senate, Courts, and EPA to modernize human resource capabilities via the implementation of PeopleSoft technologies. In many cases, human resource and payroll activities were conducted using outdated hardware/software for which technical support was about to be terminated. Multiple manual and inefficient paper-based processes were time consuming and prone to errors. When data was entered electronically, it was often duplicated multiple times, resulting in cost and operational inefficiencies. The following B&A PeopleSoft projects are highlighted as examples of our client successes and demonstrate our wide capabilities:
|Bureau of the Census
||United States Courts
||Environmental Protection Agency
||United States Senate
| 9.0 HCM Implementation; 9.2 Upgrade Underway with bolt-on SmartERP on-boarding and Everify in a virtual environment
|| 9.1 HCM with Upgrade to 9.2 pending; Custom modules for HR Processing, Personnel Security, FEPS, Leave Tracking, Reporting
|| 8.9 HCM; Absence Management go live 5/15; 9.2 Upgrade Underway for go live 7/16
|| 9.1 HCM and EPM Implementation; 9.2 Upgrade Underway
| Over 500,000 temporary employees paid weekly during decennial census
|| Paying more than 33,000 employees in over 800 locations
|| 16,000 employees using the Time Entry System for Biweekly Payroll processing
|| Paying 7,000 employees semi-monthly
| Modules: Recruitment, HR, Time & Labor, Payroll, Base benefits, and interfaces to multiple agencies
|| Modules: North American Payroll, HR, Benefits, Time & Labor, Performance Management, eService
|| Modules: Time & Labor, Absence Management
|| Modules: HR, Benefits Administration, Payroll, Budgeting, Employee Self-service
| Currently moving to a SOA environment
|| Developed mobile version of HRMIS; full-scale deployment after 3 month pilot
|| Custom bolt-ons for Labor Distribution and Furloughs
|| Custom bolt-ons for Retirement, Cost of Living Adjustments and Furloughs
- Improved visibility into application setup tables
- Reduction of manual, paper-driven processes
- Anytime access to self-service functions
- More accurate, integrated employee, payroll, and benefits data
- Streamlined processing
- Sustainable, expandable system
- Integration opportunities for PeopleSoft Financials
B&A Agile Development Capabilities:
&A Agile capabilities incorporate and leverage best practices from the Scaled Agile Framework (SAFe), providing delivery solutions at the portfolio, program, and team levels. B&A is a Certified Scaled Agile Bronze Partner, with many disciplined Agile Leaders experienced in managing and leading agile teams for our government clients. These leaders have the CSM (Certified Scrum Master) and SA (Scaled Agilest) certification in addition to hands-on experience leading agile teams. As Lean Agile Leaders, we are equipped with the ability to provide training for Lean Agile, understand, teach and coach lean agile behaviors, and are trained in practice and tools of continuous improvement. B&A has successfully implemented Agile methodology within multiple components of the Department of Homeland Security, including CBP/PSPD, CBP/CSPD, USCIS/WLS, and USCIS/Risk and Fraud Support Services.
Agile Methodologies and Tools
- Lean XP, Scrum, Kanban, JIRA, Leankit, Jenkins, Hudson
- Scaled Agile Framework best practices (i.e., test driven modernization, agile / incremental deliveries, comprehensive data migration strategy, service oriented architecture)
- Continuous Improvement
- Automated Test and Deployment
- Improved Transparency: Government leads acting in the role of Product Owner have increased transparency into individual team member assignments, Scrum team priorities via Release and Sprint Planning, and increased awareness of the Scrum team’s accomplishments via the Sprint Demonstrations. Continuous Improvement is achieved through Retrospective sessions. This has improved the overall team’s efficiency and resulted in shorter feedback loops and less rework.
- Improved Responsiveness and Performance: Increased release frequency allows for responsiveness to emergent needs and more rapid delivery of value to the user community. B&A delivered the award winning CBP ESTA system using tailored Agile processes, completing the project in only six months. Today, ESTA executes more than 9,000 automated tests every time code is modified. 20-25 million applications are processed each year, with system availability in 36 countries, supporting 22 different languages.
- Improved Test Framework and Efficiency: By developing test scripts for automated regression testing, B&A reduced regression testing time on 5 different agile projects from 5 days to 1 day, demonstrating an 80% increase in operational efficiency. The test automation framework with continuous integration tightened the development cycle and increased productivity. The number of defects found during Quality Assurance testing was reduced by over 50%.
- Continuous Integration: At CBP/PSPD, via the introduction of continuous integration, B&A reduced the time to deploy software to a new region from up to 8 hours to less than 30 minutes, thus creating an efficiency gain up to 94% in the deployment process. Furthermore, due to the increased efficiency, resources were able to bring in new user stories into their current sprint and achieve stretch objectives.
- CBP TECS Modernization – DHS Program of the Year Finalist (2014)
- At CIS, received Agile Bear Award (WLSI) and Best of Niem Award (VSSP)
- CBP Watch List Service agile delivery received recognition from the DHS Screening Coordination Office
RFID-Enabled Card and Document Testing
RFID-Enabled Card/Document Capabilities:
Card/document characteristics can change as requirements change and as manufacturers evolve production techniques or replace component parts. B&A provides performance testing of RFID tags and RFID-enabled cards/travel documents to ensure RFID document data is properly captured and identified, defective documents are identified early, database records are correct, and the entire RFID system performs optimally.
- Performance testing of UHF passive tags.
- RFID system engineering support: tags, antennae systems, readers, and data analysis.
- Pre-production testing: prototype tag and card, performance/ customer specific requirements, conformance, design verification, theoretical range, power on tag, orientation, and sensitivity.
- Post-production testing and continuous improvement: data mining, failures analysis, production sampling, custom measurements.
Proven RFID Testing Methodology:
Within its Research and Development Lab, B&A has expanded its RFID test capabilities with industry-standard, state-of-the-art test equipment. B&A determines the optimal RFID tagging solution for a specific requirement using standard, repeatable measurements and analysis. Once an optimal solution is identified, B&A follows up with rigorous pre- and post-production measurement and data analysis.
B&A developed the methods in use by DHS to certify all of the RFID documents for the Western Hemisphere Travel Initiative (now referred to as Land Border Integration) as acceptable for use at US land borders. B&A has been testing cards on behalf of CBP since 2008 for State Department, the US Citizenship and Immigration Services, the CBP Trusted Traveler Program, State and Canadian Provincial Enhanced Driver License programs, and the Indian Nation Enhanced Tribal Card programs. B&A is also contracted to test prototype documents for secure document vendors. B&A has demonstrated proven RFID testing methodologies, services, and capabilities while supporting the following DHS CBP programs:
Western Hemisphere Travel Initiative (WHTI)
- Optimized RFID system designs at CBP test sites and created system test and acceptance criteria for 39 land border ports of entry.
- Tested and certified WHTI travel document design for federal, state, provincial and tribal government issuing authorities.
Land Border Integration
- Independent verification and validation for hardware and software changes to CBP RFID systems and at-border audits of RFID equipment and methods.
- Provided recommendations for the modernization of legacy mainframe RFID data retrieval methods, leveraging open source, vendor agnostic solutions.
- Every RFID-enabled travel document type, from all issuing authorities, are tested by B&A, and over 10 million active cards are in circulation.
- Over 10,000 RFID-enabled travel documents have been laboratory tested by B&A.
- B&A provides RFID analytics and surveillance for ~9 million RFID transactions at the land borders.
- B&A provides RFID analytics and surveillance for 450+ vehicle and pedestrian lanes that are reading RFI